Delivery and Shipping Policy
We aim to get you your products out to you promptly and accurately.
We are aiming to have a flat rate shipping in place for easy and simplicity. For smaller items we will try to have the lowest possible shipping rate. This could be lower than our rate and we will try where possible to pass this saving on to you.
We use various couriers to deliver all Australian Orders. These come complete with tracking and signature on delivery where possible.
- Who will delivery my parcel?
The vast majority of Spearaus parcels will have tracking on shipments. From time to time we will post at a cheaper rate to pass savings on to you. Please advice us if you require tracking.
- Can my parcel be tracked?
We recommend you provide an address where you will be located during office hours. (if you provide a work address, please include full details including business and receivers name). Should there be nobody available to sign for your delivery; a calling card may be left and your parcel delivered to your local post office. Some couriers and shippers will leave a parcel unattended. Should you require a signature on delivery please advise us.
- What address should I use for my delivery?
If no one is going to be available to sign for your parcel, you can enter special instructions at the check-out. These will be printed on your address label eg – “Deliver to Reception on 2nd Floor” or “Leave under stairs if no one is home”.
Please keep in mind that if you request for your parcel to be left without a signature, you do so at your own risk. Where possible your parcel is completely trackable up until this point and neither Spearaus or Couriers can accept responsibility for parcels that go missing after delivery.
- Can I specify delivery instructions?
Standard Shipping usually takes 3-5 working days to most of Australia. Some parts of Western Australia, Tasmania & Northern Territory may experience delivery times of 5-10 working days – if time is a concern we recommend opting for express post which delivers overnight to most areas (or within 2-4 days to more remote regions such as Tas/NT/WA). Unfortuntely, we have no control over Australia Post times for express post delivery.
Peak Times: Please keep in mind that delivery may be slower over peak periods such as Christmas & Easter. If your parcel is time sensitive, we recommend you opt for Express Shipping.
- What are delivery times within Australia?
All parcels have a tracking code that can be traced.
If you are unsure of your tracking number please email us your name and address to firstname.lastname@example.org
Do you deliver internationally?
We currently do not deliver outside of Australia. If you would like to have delivery arranged we may be able to do this on special request.
When can I call for help?
Details can be found on out “contact us link”
Or email us at email@example.com
- What about lost parcels within Australia?